To Our Customers and Community,
We want our customers to know that at Randy Fox, we are currently operating as per normal and still shipping out your favourite sex toys and providing our award winning service to you. The same service which has seen us ranked consistently as Australia's best rated and best priced retailer of adult toys and sexual happiness products.
We are still here for you and ready to continue to provide you with all the sexual happiness products that you need. To ensure we do everything we can and play our part, we have employed heightened hygiene procedures and policies for all staff and continue to ensure that our safe and secure dispatch facility is following all necessary protocols for safe dispatch and handling.
Since we are solely online based, our headquarters and dispatch centre have never and will never be open to the general public. Be rest assured that as with the 10 years we have been in operation, you are always in safe hands. We will continue to dispatch items within our delivery timeframes as per normal, but please do allow for possible delays with Australia Post delivery. We are doing our best and ensuring we get our parcels to our customers as soon as possible, however Australia Post have advised us that across the board their network is currently experiencing delivery delays for all online retailers.
We would like to take this opportunity to thank you for your continued support of Randy Fox.
October 2021 Update: As per the above, Australia Post has notified all online retailers that there are quite severe delays for some parcels, particularly those going to Victorian locations. We will continue to do our part and dispatch your orders within our 1-2 business day guidelines, but please do allow for possible delays for delivery. This is outside of our control sadly, and is affecting all retailers across the board. As mentioned, our dispatch continues as per normal, but please do be understanding when it comes to transit times, as they may fall outside of our regular timeframes. We are people just like you, doing our best to assist through these difficult times. We will treat you with kindness and respect and ask that you do the same. All Randy Fox employees have the right not to be subjected to any behaviour or abuse that includes threats of physical harm or violence, religious, cultural or racial insults, homophobic, sexist or other derogatory remarks. We thank you once again for your understanding!
The Randy Fox Team