This privacy statement discloses the safe privacy practices for our company Randy Fox.
Our duty is to build the trust and confidence of our users by endorsing the use of fair information practices.
In order to demonstrate our commitment to your privacy, we have agreed to release our information practices to the general public.
Information Use and Collection
Randy Fox is the sole owner of the information that is collected on our website. We will not sell or share this information to others in ways which differ from what is disclosed in this privacy statement. Randy Fox collects information from our users at the following points within our website as follows.
We request information from our user when completing the order form. A user must provide contact information (such as name and shipping address) and financial information (like credit card number, and expiry date). When our registration order form asks our users to enter sensitive information (such as credit card number), the information provided is encrypted and is protected with the finest encryption software in the industry: SSL (Secure Sockets Layer). This information is used solely for billing and shipping reasons. If we have trouble processing an order for any reason, this contact information may be used to get in touch with our customer.
Site Security, Practices and Safety
Our website takes every safety measure in order to protect the information of our users. When sensitive information is submitted via the website, your information is protected both online and offline.
While on a secure page, such as our order form page, the icon near the URL section of Web browsers such as Mozilla Firefox, Google Chrome and Microsoft Internet Explorer becomes locked. This means that your information is kept safe at all times.
We also do everything in our power to protect user information offline. All of our user's information is restricted to our offices. Only employees who require the information to perform a specific task (for example, our customer service representative and manager) are granted access to personally identifiable information. ALL of our staff are kept current on our safety, security and privacy practices. If you have any questions at all involving the security practices of our website, you can send an email to us via our contact us page.
We use IP addresses to analyse trends, administer the site, and gather broad demographic information for collective use. They may be used with other information in the attempt to catch fraudulent or false users of this site, particularly those where stolen credit cards may have been used. Cookies are a method used to track a customer in the course of their sales process for statistical and shopping cart reasons. Most modern day sites use them. We utilise cookies for tracking users to better provide you with a more personalised and greater shopping experience with us.
We will not share personal demographic information from our customers. We use an outside shipping provider to ship orders (usually Australia Post), and a safe and secure credit card processing company (Westpac’s PayWay) to appropriately bill customers for goods and services purchased. We associate with these parties to provide specific services. When the user signs up for these services, we will not share names, or any other contact information, other than that which is required for the third party to provide such services.
This website may on occasion contain links to other sites. Please be aware that we, Randy Fox, are not responsible for the privacy practices or policies of such other sites. We always encourage our users to be conscious, when they leave our site, to read the individual privacy statements of each and every website that may collect personally identifiable information. This privacy statement applies exclusively to the information collected by this website.
We usually send all purchasing customers a tax invoice email to verify their order has come through correctly. We also email customers once an order has been shipped with a tracking number to keep customers updated with regards to their parcel. Customers who are members (have signed up to our website) will on occasion receive information on products, special deals, and newsletters. Out of respect for the privacy of our users, we present the option to not have these types of communications sent to you through the Opt-Out area of the email. A user may also contact us if they wish to not receive such emails and a customer representative will remove you from the email list.
Surveys & Contests
Occasionally our site may request information from website users via surveys or contests. Participation in these is completely voluntary and the user consequently has a choice whether or not to disclose such information. Contact information will be used to inform winners and award prizes. Survey information will be used for the use of monitoring or improving the functionality and satisfaction of the website.
Notification of Changes
Our customers and their safety, privacy and satisfaction are always our number one priority, so please do let us know if you have any suggestions at all with regards to our practices, or need any assistance at all.