FAQ

Welcome to the Randy Fox FAQ section. This is your go to resource for everything you need to know about shopping with Australia’s best rated and best priced online adult toy store. Here you’ll find clear answers to our most common questions about sex toys, ordering, shipping, returns and warranties.

I am concerned about privacy. Will anyone be able to find out what’s in my parcel?

Please don’t stress. Discretion and our customers are our number one priority. All items are picked from our secure warehouse, wrapped in bubble wrap and discreetly shipped in unmarked satchels or plain brown boxes for larger orders. The name of the sender is printed exactly as:

Aceris Pty Ltd
PO BOX 479
Riverwood NSW 2210

There are no other labels or markings on the parcel that could reveal its origin. At no stage of the ordering or delivery process are the contents of your package revealed to anyone outside of Randy Fox operations. Click the link to see more about our Randy Fox Shipping Policy here. 

What company name will show up on my credit card statement and on PayPal? Does it show that I purchased this sort of product?

The transaction that appears on your credit card statement or PayPal is that of our parent company, which is a web development and design company. This keeps everything very discreet. The name that will appear on your statement is “Aceris”. Your statement will never show that you purchased sex toys or adult products.

What information does Randy Fox gather when I place an order? Why?

During the ordering process we collect standard details such as your name and delivery address to ensure your order arrives safely. We also collect your email address for the sole purpose of sending your order confirmation, tax invoice and shipping notification. We will never share your email with third party companies.

Can I trust Randy Fox with my credit card details?

Yes. Our website is powered by Shopify, one of the world’s most trusted ecommerce platforms, and uses industry standard security measures to protect your payment information. All transactions are protected by SSL encryption, meaning your details are securely encrypted as they travel over the internet.

Payments are processed through Shopify’s secure payment system, which is fully PCI DSS Level 1 compliant, the highest global standard for payment security. We never see or store your credit card details on our servers at any time. We take your privacy and security seriously and are committed to providing a safe and secure shopping experience.

Is it possible to ship to an address that isn’t mine? What about a post office or parcel locker?

Yes. When placing an order you may choose a shipping address that is different from your billing address during checkout. You can also have your parcel sent to your local post office for collection. Simply enter the address as “Care of Local Post Office” and include the correct postcode in the shipping details. We also send to parcel lockers, so you can enter your parcel locker details too.

Do you have a printed catalogue that I can look at?

At this stage, to keep prices as low as possible and continue offering great value, we do not produce a printed catalogue. Our entire product range is available exclusively on our website.

Where is your store located?

To keep our prices low and our service high, we operate solely as an online adult toy store and do not have a physical shopfront open to the public. We do however ship to customers all across Australia.

Do you provide returns on faulty products? What do I have to do?

Randy Fox offers a 30 day warranty on faulty products and lingerie from the date your order arrives, with extended one year warranties on many popular items including our own branded range and all rechargeable items we stock. If you believe your product is faulty, contact us and we will guide you through troubleshooting steps. If the issue persists, we will provide return instructions.

We cover the cost of sending a replacement back to you, however return postage to us for inspection is the customer’s responsibility. To be eligible for a refund, exchange or credit you must notify us within the applicable warranty period and include your order details and reason for return. Click the link to find out more information about our Randy Fox Returns Policy.