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Trading Terms

Randy Fox is a proudly Australian owned and run business. Our commitment to being Australia’s best priced and best rated retailer of sex toys and adult products can be verified by independent third party reviewing websites, such as Trustpilot. All transactions are in Australian Dollars (AUD) and include GST.

Discreet Billing, Always

For complete customer privacy, when purchasing using a credit card, the biller name of the company on your statement will appear as “Aceris Pty Ltd”. Aceris is our discreet, parent web development company and the name we use to ensure that you are billed discreetly. If you elect to pay via PayPal, 'Aceris Products' appears as a breakdown of your purchased items for complete discreetness on your PayPal statements as well.

FREE Gift & FREE Batteries

Becoming a Randy Fox newsletter subscriber is free, easy and safe. Our server is safely secured, so be rest assured that your email always stays safe with us. Our newsletter subscribers get access to our latest offers, newest products and awesome deals. 50% OFF coupons aren’t unheard of, so be on the lookout for those! We usually send out one newsletter per week, (sometimes two).

All Randy Fox newsletter subscribers are also entitled to a FREE gift which can be selected on the cart page or during checkout. Subscribers will also automatically receive the necessary batteries for FREE if an order requires them.  Please note that only one free gift per respective order is permitted, but there isn’t a limit to the amount of orders you can place. To become a newsletter subscriber, please go to the My Account page and click on the "Create an Account" button or feel free to become a subscriber on checkout.

Our newsletter subscribers get more than just a free gift, they are informed of the latest deals and offers we provide and have the option to go into the running for free weekly give aways and other promotions we run. Our subscribers also have access to our special Randy Rewards System, which has a range of great benefits including saving on future purchases. Checkout is also made easier and faster! Click here to join our ever growing Randy Fox family.

Smooth & Easy Checkout

We have worked extra hard at making our website and checkout process smooth and easy to navigate through at all times. By clicking on "Submit Order" on completion of checkout, you are agreeing to purchase the items added to your cart at the entire Grand Total price specified with acceptance of our trading terms and conditions specified on this page, along with the conditions outlined in our Shipping Policy and Returns Policy. Items sold on this website are of an adult nature and therefore require customers to be of a minimum age of at least 18 years. By going through and purchasing any goods from this website, you verify that you are 18 years of age or older.

We are committed to ensuring you safely receive your order once placed, so we discreetly ship your parcel with bubble wrap and use cardboard to hide the shape of items inside the satchel. Only you will know what’s inside. If for whatever reason any goods ordered are not available, you will be contacted by a Randy Fox representative within 2 business days of purchase for a complete refund of the item(s) unavailable or alternative arrangements such as an exchange. Goods and products sold by Randy Fox are done so as an adult novelty only. Whilst hundreds of thousands of our customers attest to the awesomeness of the products we sell, we don’t make any explicit medical claims regarding them. In addition, while we try and ensure that all details, descriptions and prices which appear on this website are accurate, the occasional error may occur. If we discover an error in the information or price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order or cancelling it. If we are unable to contact you we will treat the order as cancelled and provide a refund for the respective product(s) back to you.

Randy Rewards Points Program

Randy Rewards is our nifty little rewards program with which our Randy Fox newsletter subscribers are able to earn points and save for various activities performed on the Randy Fox website. Visit the Randy Rewards Points page for a full list of activities and points itinerary.

Rewards balance: You can see a detailed history of your points earning activities in your accounts page under the Rewards Points tab.

Points Information and distribution: All activities in the Randy Rewards program are moderated by Randy Fox administrators. Some activities require acceptance from a Randy Fox administrator prior to points being granted. Such activities include product reviews, video reviews and blog articles. Extra points may be gifted to newsletter subscribers when we notice members going above and beyond in the Randy Fox community. However, if we feel that a customer is performing activities dishonestly for the sole purpose of accumulating points, we may remove your points and point earning ability at our discretion. Certain limits have been imposed on some of the activities to prevent the manipulation of the rewards program. Please note that Randy Rewards Points can not be exchanged for cash payment, they can only be put towards the cost of products on our site.

Blog article submissions and reviews: In order to expand the vast wealth of sexual wellness information on the Randy Fox website, we now also offer a way to reward members who submit blog articles or product reviews. All blog article submissions and product reviews are moderated in-house prior to approval and their approval is subject to the discretion of a Randy Fox administrator. All product reviews, both written and video, submitted by our Randy Fox website users are done so willingly and become the intellectual property of Randy Fox. We reserve the right to display these reviews/videos at our discretion. All reviews undergo moderation prior to being displayed on the Randy Fox website and may be rejected at the discretion of a Randy Fox administrator. A Randy Fox moderator may amend or remove areas of a review/blog post. These include areas which may contain links/phone numbers to external sources. Minimum word count must be adhered to for article acceptance and can be seen on the Randy Rewards Points page.